topic Wifi in Broadband

Wifi

Wifi_ — Tue, 26 Aug 2025 18:14:24 GMT

Our wifi has been disappearing last few days, my wife works from home and it's causing problems.

Re: Wifi

Wifi_ — Tue, 26 Aug 2025 18:20:24 GMT

This is hopeless may need an engineer to investigate. If you cannot provide decent service we will be looking around for a new provider.

Re: Wifi

Wifi_ — Tue, 26 Aug 2025 18:25:51 GMT

We may need to look at a new provider if you can't give a good service, are we being reimbursed for lack of service?

Re: Wifi

caesarome — Tue, 26 Aug 2025 19:10:31 GMT

@Wifi_

You are only talking to other customers on here and not Sky support.

If by disappearing you mean it has been dropping then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.