topic Re: Router issues in Broadband

Router issues

Jc0808 — Tue, 26 Aug 2025 10:17:29 GMT

I work from home and my Microsoft teams keeps losing connection when I'm on important calls - I have reported to my work it help desk and they have advised me to contact you as it doesn't improve if I sit near the router, have an Ethernet cable plugged in direct from router to laptop and they said this needs a proper lines test for quality and stability by yourselves

Re: Router issues

Daniel0210 — Tue, 26 Aug 2025 10:20:19 GMT

@Jc0808
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Sky broadband discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: Router issues

JimM1 — Tue, 26 Aug 2025 10:47:39 GMT

@Jc0808 Run your own diagnostic test, if nothing is found then follow the prompt's, and finally you need to call sky!.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start