topic Re: Change broadband channel in Broadband

Change broadband channel

madoc — Tue, 25 Jun 2024 18:47:08 GMT

Hi Everyone,

I would like to change my broadband channel as I get freqeuent dropouts with my internet and it causes a tremendous amount of stress during work and personal hours.

When I type in my hub IP into my browser the option to change channels is greyed out. I would like to know how to enable this so I am free to change channels when ever I please.

Any advise would be great. Thanks.

Re: Change broadband channel

mae-3 — Tue, 25 Jun 2024 21:07:00 GMT

@madoc

Sky Max most of the 5Ghz channels are DFS and therefore best left on automatic for radar avoidance which is a must in the wireless specification for 5Ghz, eg: home wireless for 5Ghz is a secondary allocation, not the primary use of that radio airspace per Ofcom licensing regulations.

Re: Change broadband channel

Chrisee — Wed, 26 Jun 2024 07:11:06 GMT

@madoc if you havecthe white Sky Max hub you cannot change the WiFi channels the hub uses. The only settings you can change are in the My Sky app the web interface is for information only.

Why do you feel you need to do this manually?

Re: Change broadband channel

madoc — Wed, 26 Jun 2024 16:11:02 GMT

Hi Chrisee,

I feel it will benefit me during my working hours as I tend a few meetings and I'm on teams calls pretty much all day. Due to the WIFI I constantly get cut off, freezes or dropouts causing me to ask people to repeat themselves which of course is not practical as you imagine.

I work in IT professionaly and have concluded it's due to the WIFI channels. I live in a block of flats where there is no full fibre. So everyone is using similar broadband channels, let alone the surrounding flats.

It's frustrating to say the least. I contacted Sky a while ago and they sent me a sky broadband extender which fixed it to a degree. I still get these frequent dropouts.

I'm pulling my hair out trying to resolve this but to no avail.

Re: Change broadband channel

jamesn123 — Wed, 26 Jun 2024 16:27:29 GMT

@madoc

The WiFi channels dont change if your on Full fubre, the router will use the same 2.4ghz & 5ghz WiFi channels to push out the signal.
You should really be using ethernet if you WFH, especially if you are in IT 😉

Re: Change broadband channel

TimmyBGood — Wed, 26 Jun 2024 17:11:23 GMT

@madoc wrote:

I contacted Sky a while ago and they sent me a sky broadband extender which fixed it to a degree. I still get these frequent dropouts.

If you now have a Max Hub then a previous Sky booster is no longer compatible.

Re: Change broadband channel

madoc — Wed, 26 Jun 2024 18:32:03 GMT

I'm connected via ethernet and it still causes me headaches 😕 also its not very practical being in the space I'm in at home.

Re: Change broadband channel

Chrisee — Wed, 26 Jun 2024 18:58:41 GMT

@madoc as @mae-3 explained the new Wifi max hub can use 5GHz channels that are only available if there is no higher priority service requring those frequencies in your area. I find the hub does a credible job at finding the best channels to use on ii's own. As somebody who doesn't easily trust automation I too assume I can do a better job myself. After 9months use I have to accept the hub does a better job but I wish Sky woulfd give me an optimise button to push. 😀

Re: Change broadband channel

madoc — Wed, 26 Jun 2024 19:39:34 GMT

I think I'll just have to accept it too... Sad times

Re: Change broadband channel

jamesn123 — Tue, 02 Jul 2024 09:10:17 GMT

@madoc
If its still dropping while you are on ethernet then that would suggest there is a problem with your service. Do your router stats show any drops in the WAN?

Re: Change broadband channel

Skystreamuser — Sun, 08 Sep 2024 20:35:43 GMT

The sky WiFi max hub is a huge step backwards , you're unable to choose your own static channels ! Mind blowing in utter stupidity !

Re: Change broadband channel

JPR007 — Sun, 08 Sep 2024 20:47:11 GMT

@Skystreamuser If you actually read this thread you might understand why😄

Re: Change broadband channel

Skystreamuser — Sun, 08 Sep 2024 20:52:00 GMT

Don't be so condescending if youve no helpful input go play on xbox with your online friends . My router constantly was stuck on a channel locked by four alternate routers...I had to buy a compatible router...it's dumb .

Re: Change broadband channel

JPR007 — Sun, 08 Sep 2024 21:02:52 GMT

@Skystreamuser wrote:
Don't be so condescending if youve no helpful input go play on xbox with your online friends .

Oh grow up... The thread and it's varies replies literally explain why you can't manually choose channels.

My router constantly was stuck on a channel locked by four alternate routers...I had to buy a compatible router...it's dumb .

You bought your own router? So are you not using the Sky router anymore then?

Re: Change broadband channel

TimmyBGood — Sun, 08 Sep 2024 21:52:45 GMT

@Skystreamuser wrote:

The sky WiFi max hub is a huge step backwards , you're unable to choose your own static channels ! Mind blowing in utter stupidity !

I'd observe that this is becoming entirely standard in ISP WiFi 6 hardware: the new EE Smart Hub permits 1, 6 or 11 to be manually selected on 2.4Ghz, and only automatic selection on 5Ghz (which has to be the case to meet wireless regulation regarding DFS)

Re: Change broadband channel

Chrisee — Mon, 09 Sep 2024 06:55:31 GMT

@Skystreamuser you will find that it is a common feature on newer routers that caan use the higher 5GHz channels. It is something forced by the need to mert regulation.

Re: Change broadband channel

Error403 — Thu, 21 Nov 2024 21:03:08 GMT

Nice feature" then, can't manually adjust the setting to meet your needs.

My internet is constantly dropping down during the day making work from home and online meeting with customers a nightmare, changing to low crowded channel would be a possible solution but no! Hub knows better.

Re: Change broadband channel

Error403 — Thu, 21 Nov 2024 21:06:59 GMT

Can't more agree. Reading this thread make me feel like this community is sky bots only who copied a manner from 00s' forum users.

Re: Change broadband channel

DGeor — Tue, 26 Aug 2025 09:29:39 GMT

Well said mate.

To the ones writting unhelpful, condensending, presumptious answers like: "get ethernet", "why would you need to change the settings" etc: sorry to say but you need to rethink your mindset to technology, or just stick to Windows, GUIs, and configuring printers.

Removing and option from the user is never to the user's benefit. Not everyone is scared of popping the hood and learning how to diy tech.

You _can_ get stuck hoping between bands killing performance. The hoping has hysterisis logic but get 2 devices in Goldilocks and boom you got it.

Picking a band manually eliminates the problem. I dont want to set up ethernet for all computers at home, maybe when i renovate i will.. but for now telling someone to "install wiring to devices or get poor wifi" is not a useful answer. This should be a user option not an obligation.

In this case: to allow for higher bands the router needs to be on automatic in order to comply with standards. I get that. *So let me choose a fixed lower band _only_ and then I wont interfere with radar*. Not rocket science is it?