topic Broadband slow and not working in Broadband

Broadband slow and not working

DebbieWoo75 — Mon, 25 Aug 2025 10:55:07 GMT

We have been experiencing weeks of issues with the internet/broadband where I am considering moving providers as it stops working everyday and I need to reset the box.

I have checked the 'connection' via your app and it isn't stating any issues.

I am having to resort to connecting my mobile phone data to my work laptop and smart tv to get smooth running internet.

Why am I paying so much for internet/broadband through yourselves when it doesn't work!
Please can you advise of my contract details with yourselves as if this is not resolved I will have to look for a different supplier.

Re: Broadband slow and not working

JimM1 — Mon, 25 Aug 2025 11:08:00 GMT

@DebbieWoo75 Your contract and the details you will find if you logon to your sky account!

Re: Broadband slow and not working

caesarome — Mon, 25 Aug 2025 12:43:30 GMT

@DebbieWoo75

We are customers here like you who help each other so there are a few things to check so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices