Internet dropping out

LouisAdlington — Sun, 24 Aug 2025 19:56:26 GMT

Several times in one day the internet has dropped out and the box has needed resetting. Full fibre has just come into the village and we are awaiting an engineer to update but the current service is still required as normal for work, until this change takes place.

Re: Internet dropping out

Daniel0210 — Sun, 24 Aug 2025 20:32:42 GMT

@LouisAdlington
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

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Internet dropping out

Re: Internet dropping out