https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5067836#M513127 <P>In the end we turned off the router and on again and that fixed it! But will definitely run the diagnostic if it happens again. Thank you.</P> Sun, 24 Aug 2025 20:30:51 GMT Frizzy1 2025-08-24T20:30:51Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5064476#M511803 <P>Two red lights on router, WiFi not working. Has been dropping out intermittently since we upgraded to full fibre. Checks say it's working but it isn't.&nbsp;</P> Wed, 20 Aug 2025 16:11:12 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5064476#M511803 Frizzy1 2025-08-20T16:11:12Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5064481#M511805 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458315">@Frizzy1</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 20 Aug 2025 16:14:46 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5064481#M511805 GD1 2025-08-20T16:14:46Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5067836#M513127 <P>In the end we turned off the router and on again and that fixed it! But will definitely run the diagnostic if it happens again. Thank you.</P> Sun, 24 Aug 2025 20:30:51 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5067836#M513127 Frizzy1 2025-08-24T20:30:51Z