topic No Internet connection in Broadband

No Internet connection

Emi91 — Sun, 24 Aug 2025 20:00:04 GMT

I'm honestly going mad so my WiFi router is showing amber for the Internet I have checked all wires which are fine I have turned off the plugs and turned back on I have run the tests via the app which say all is fine when its bloody not. Its showing on settings that its connected to the broadband router but not connected to the Internet. It's driving me mad I have done everything 10 times I cant help but feel that this is done deliberately due to the new broadband package coming out that we were offered which was more money and now miraculously after saying no the internet is now not working which seems coincidental and then they will say unfortunately its not working you'll have to now upgrade 😢 Anyone else got the same or anyone have any suggestions of how to fix this without having to wait 2 weeks for engineers

Re: No Internet connection

Daniel0210 — Sun, 24 Aug 2025 20:31:41 GMT

@Emi91

Pure coincidence. A big company like Sky have no need to operate like that.

Used this link again to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: No Internet connection

TimmyBGood — Sun, 24 Aug 2025 20:32:46 GMT

@Emi91 wrote:
Anyone else got the same or anyone have any suggestions of how to fix this without having to wait 2 weeks for enginee

If there's a fault in the external Openreach circuit (which is where most such problems occur) then you've no option but to wait: the target time to fix would be two working days.

And yes, it's 'coincidental' as in happening at the same time for unrelated reasons.