topic Re: Internet keeps cutting out in Broadband

Internet keeps cutting out

Kay1685 — Sun, 24 Aug 2025 19:15:54 GMT

My Internet keeps dropping all devices getting disconnected this has been an issues for the last 3 to 4 weeks over the last 5 days its getting even worse

Re: Internet keeps cutting out

caesarome — Sun, 24 Aug 2025 19:26:46 GMT

@Kay1685

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet keeps cutting out

Kay1685 — Sun, 24 Aug 2025 19:29:03 GMT

I've done all this it says everything is working fine so im completely lost

Re: Internet keeps cutting out

JimM1 — Sun, 24 Aug 2025 19:39:33 GMT

@Kay1685 Did sky say anything when you talked to them?

Re: Internet keeps cutting out

Kay1685 — Sun, 24 Aug 2025 21:14:50 GMT

I cant get in contact with them will try again tomorrow but its bank holiday so im guessing it will have to be tuesday

Re: Internet keeps cutting out

caesarome — Sun, 24 Aug 2025 21:27:50 GMT

@Kay1685

Contact options including a overnight chat service can be found here towards the bottom of the page:

https://www.sky.com/help/page/broadband-digital-hub

Re: Internet keeps cutting out

Anonymous — Mon, 25 Aug 2025 00:50:44 GMT

This is great but unfortunate the bot isn't responding between 20.00 and 08.00 this morning?