topic Re: Engineer cancelled in Broadband

Engineer cancelled

Paul708 — Sat, 23 Aug 2025 12:28:54 GMT

Hello I've received an email that my Engineer has cancelled my appointment on Monday 25th

Re: Engineer cancelled

caesarome — Sat, 23 Aug 2025 12:34:14 GMT

@Paul708

What was the engineer visit for and have you been given a new date yet as you might be able to see here:

https://www.sky.com/ordertracking

Re: Engineer cancelled

Paul708 — Sat, 23 Aug 2025 12:40:41 GMT

I can't get no WiFi connection and no I've not been given a new date

Re: Engineer cancelled

caesarome — Sat, 23 Aug 2025 12:50:12 GMT

@Paul708

A phone number to call Sky about this can be found further down the page here:

https://www.sky.com/help/page/broadband-digital-hub

Re: Engineer cancelled

JimM1 — Sat, 23 Aug 2025 12:56:31 GMT

@Paul708 You may wish to have a look using mobile data on the service checker just incase it is an Area Wide fault, if it is then no need for an Engineer visit!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: Engineer cancelled

steedhowells — Sat, 23 Aug 2025 13:13:24 GMT

I have not cancelled this appointment

and furthermore I have no current internet today being 23/08/25 ..

please confirm this appointment on the 25/08

many thanks steed howells .

Re: Engineer cancelled

JimM1 — Sat, 23 Aug 2025 13:21:25 GMT

@steedhowells Not sure if you are aware but on the Forum then cust - cust help, and you are not posting anything or talking direct to sky about your request. The community and About top off the page explains it all! Link below if that is going to help you!

https://www.sky.com/help/page/broadband-digital-hub

Re: Engineer cancelled

TimmyBGood — Sat, 23 Aug 2025 16:49:51 GMT

@Paul708 wrote:

I've received an email that my Engineer has cancelled my appointment on Monday 25th

Unless you are in ROI, I'd suspect the Bank Holiday is an issue....

Re: Engineer cancelled

steedhowells — Sat, 23 Aug 2025 17:01:50 GMT

Oh yes of course.
Is there an alternative date perhaps ?

currently we have no internet for 3 days now

it says no connections available this is off my laptop I don't understand this frustrating using my mobile at the moment ?

thanks steed .

Re: Engineer cancelled

JimM1 — Sat, 23 Aug 2025 17:14:02 GMT

@TimmyBGood Scotland is not in that equation also does not follow that as a date!

Re: Engineer cancelled

TimmyBGood — Sat, 23 Aug 2025 17:24:06 GMT

@JimM1

I'd forgotten about the regional difference. Apparently Scotland has the original August Bank Holiday from 1871, and it's the rest of the UK which changed away from that in the mid-60s.

Re: Engineer cancelled

JimM1 — Sat, 23 Aug 2025 17:26:37 GMT

@TimmyBGood That will be it, dark ages, dark nights, school holiday period's you name it us Scot's we just like to be out there left field!

Re: Engineer cancelled

Paul708 — Sat, 23 Aug 2025 17:41:50 GMT

Hello, sorry I was at work, so my appointment is still 12 to 2 on Monday 25th ?

strange why I received an email saying it's been cancelled

Re: Engineer cancelled

Paul708 — Sat, 23 Aug 2025 17:48:05 GMT

No im

happy with Monday please

Re: Engineer cancelled

Paul708 — Sat, 23 Aug 2025 18:03:53 GMT

Service checker is all fine so 100% need an engineer

Re: Engineer cancelled

TimmyBGood — Sat, 23 Aug 2025 18:07:39 GMT

@Paul708

Unfortunately nothing you post in this forum is being seen by Sky support personnel.