topic Re: Cancelled home move in Broadband

Cancelled home move

JohnArdern — Sat, 23 Aug 2025 09:03:15 GMT

After a cancelled home move I have now tried to order sky broadband to be installed at my new property four times and no one seems to be able to help

Re: Cancelled home move

caesarome — Sat, 23 Aug 2025 09:07:30 GMT

@JohnArdern

What's happening when you try to order it so is it being cancelled each time ?

Re: Cancelled home move

JohnArdern — Sat, 23 Aug 2025 09:15:51 GMT

It's being cancelled every time. I go through the terms and conditions, accept them and then the order doesn't appear on their system.
I spent three hours on the phone trying to order it yesterday and the order is still not going through.

Re: Cancelled home move

JimM1 — Sat, 23 Aug 2025 10:38:06 GMT

@JohnArdern The original home move, why was that cancelled is it clear and free now and the account closed against that home!