No wifi

S_HOWITZ — Fri, 22 Aug 2025 22:36:38 GMT

Internet cut out approx 30 mins ago. Steady pulsing green light on router. No issues detected on "my sky" but still no Internet. Phone shows connected but no Internet. Router plugs into openreach box which shows as red light on LOS, green on power and green on LAN

Re: No wifi

Daniel0210 — Sat, 23 Aug 2025 02:20:15 GMT

@S_HOWITZ
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic No wifi in Broadband

No wifi

Re: No wifi