topic Internet not working in Broadband

Internet not working

bex121 — Fri, 22 Aug 2025 20:15:44 GMT

Internet is not working. Done all the system checks and turned it off am on again but still nothing. Sky checks say it is all fine. Then the checker when trying to connect to WiFi says something wrong with home connection. There definitely isn't , had this a year or so ago and took over a week to get sorted !! Any ideas ?

Re: Internet not working

jeff97 — Fri, 22 Aug 2025 20:19:58 GMT

Iinternet not working

Re: Internet not working

caesarome — Fri, 22 Aug 2025 20:34:39 GMT

@bex121 @jeff97

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.