https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063918#M512320 <P><SPAN>When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.</SPAN></P> <P><SPAN><BR />If it's still down after 7am use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</SPAN></P> Wed, 20 Aug 2025 02:46:01 GMT Daniel0210 2025-08-20T02:46:01Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063845#M511596 <P>Tested MY WIFI CONNECTION multiple times stating everything is OK but still don't have a connection!!!🤮</P> Tue, 19 Aug 2025 23:50:20 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063845#M511596 Lorraine103 2025-08-19T23:50:20Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063842#M512314 <P>I've tested my connection and it says it's fine but I've got no WiFi &nbsp;it's just gone down about 10 mins ago the time now is 12-25am.</P><P>I've rebooted the modem and still no joy <span class="lia-unicode-emoji" title=":pouting_face:">😡</span> I am only putting a angery face because yous are saying there is full connectivity&nbsp;</P> Tue, 19 Aug 2025 23:28:32 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063842#M512314 Den96 2025-08-19T23:28:32Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063844#M512315 <P>I'm the same... don't even know what to try&nbsp;</P> Tue, 19 Aug 2025 23:49:26 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063844#M512315 Trina6 2025-08-19T23:49:26Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063847#M512316 <P>Hi, I had &nbsp;same problem, but looks fine now&nbsp;</P> Tue, 19 Aug 2025 23:52:03 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063847#M512316 MarlenaAngelika 2025-08-19T23:52:03Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063848#M512317 <P>Same here. My hub says that it has no connection to the internet but Sky's online tool claims it has tested the connection and "everything looks good". I suspect the tool isn't actually testing the connection as it is claiming to do. I've tried restarting the hub.</P> Tue, 19 Aug 2025 23:55:21 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063848#M512317 shepherd88 2025-08-19T23:55:21Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063849#M511600 <P>I'm the same ... not sure what to do</P> Tue, 19 Aug 2025 23:55:47 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063849#M511600 Trina6 2025-08-19T23:55:47Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063853#M511602 <P>I’m having the same issue. No connection at all but test says "all good"</P> Wed, 20 Aug 2025 00:01:50 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063853#M511602 jessicax94 2025-08-20T00:01:50Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063852#M511601 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0660.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112428i6A8639ED4F6B01DE/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0660.jpeg" alt="IMG_0660.jpeg" /></span></P><P> </P><P>Mine as well but av got orange light so it's not got any internet connection, also saying everything is working fine<span class="lia-unicode-emoji" title=":tired_face:">😫</span></P> Wed, 20 Aug 2025 00:02:05 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063852#M511601 Den96 2025-08-20T00:02:05Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063854#M511603 <P>Mines a slow flashing green light 🤦🏽‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span></P> Wed, 20 Aug 2025 00:03:18 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063854#M511603 jessicax94 2025-08-20T00:03:18Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063857#M511604 We're the same. States all good but failing. Can watch TV but no internet at all Wed, 20 Aug 2025 00:06:36 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063857#M511604 authoritaaah84 2025-08-20T00:06:36Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063858#M512318 <P>I've unplugged my modem and run the test and it still say full connection and everything is fine <span class="lia-unicode-emoji" title=":pouting_face:">😡</span></P><P>&nbsp;</P> Wed, 20 Aug 2025 00:10:47 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063858#M512318 Den96 2025-08-20T00:10:47Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063859#M511606 <P>Me too! Glad it's not just me. Have you all tried a hard reset?</P> Wed, 20 Aug 2025 00:11:53 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063859#M511606 Bryony456 2025-08-20T00:11:53Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063861#M511608 <P>Yep, still nothing!</P> Wed, 20 Aug 2025 00:13:11 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063861#M511608 jessicax94 2025-08-20T00:13:11Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063860#M511607 <P>What area are you please?</P> Wed, 20 Aug 2025 00:13:47 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063860#M511607 Stephthompx 2025-08-20T00:13:47Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063862#M511609 <P>We did, made no difference. Even tried the 'test' when the box was completely turned off and it said everything was fine! Someone telling porkies!</P> Wed, 20 Aug 2025 00:14:28 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063862#M511609 authoritaaah84 2025-08-20T00:14:28Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063864#M511656 <P>Broadband down, tried resetting everything, voice still shows amber</P><P>&nbsp;</P><P>However sky test states all good.</P><P>&nbsp;</P><P>Even states connected to the hub on tests even when I have it turned off. How does that work?&nbsp;</P><P>Issues with broadband?&nbsp;</P> Wed, 20 Aug 2025 00:14:40 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063864#M511656 authoritaaah84 2025-08-20T00:14:40Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063863#M511610 <P>South west - Devon <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 20 Aug 2025 00:14:42 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063863#M511610 jessicax94 2025-08-20T00:14:42Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063865#M511612 <P>It must be off up and down the country because im newcastle and im having the same problem <span class="lia-unicode-emoji" title=":upside_down_face:">🙃</span></P> Wed, 20 Aug 2025 00:15:58 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063865#M511612 Stephthompx 2025-08-20T00:15:58Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063868#M511657 <P>Same!! Just tested it while the box was totally unplugged ... "all good, speeds of 514"... lies!!! <span class="lia-unicode-emoji" title=":upside_down_face:">🙃</span></P> Wed, 20 Aug 2025 00:17:30 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063868#M511657 jessicax94 2025-08-20T00:17:30Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063869#M511658 <P>Mines the same&nbsp;</P> Wed, 20 Aug 2025 00:17:57 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5063869#M511658 fuvgn 2025-08-20T00:17:57Z