https://helpforum.sky.com/t5/Broadband/Broadband-is-slow/m-p/5065923#M512277 <P>When I submitted my query I thought it was to the team at Sky and not the community. I will need to see if I can contact them directly.</P><P>&nbsp;</P><P>I am running the test from my computer, which is using the Wifi.</P><P>&nbsp;</P> Fri, 22 Aug 2025 12:05:24 GMT Heidi57 2025-08-22T12:05:24Z https://helpforum.sky.com/t5/Broadband/Broadband-is-slow/m-p/5065883#M512261 <P>The test run through your site does not agree with another broadband speed checker I have used. The speed is sluggish, and the external checker shows that I am getting 24.56 Mb/s download, which is well below what it should be. Can you check my system please.</P> Fri, 22 Aug 2025 11:27:39 GMT https://helpforum.sky.com/t5/Broadband/Broadband-is-slow/m-p/5065883#M512261 Heidi57 2025-08-22T11:27:39Z https://helpforum.sky.com/t5/Broadband/Broadband-is-slow/m-p/5065898#M512266 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4459362">@Heidi57</a>&nbsp; Non one here can check anythiong to do with your account.&nbsp; The speeds shown on the website/mysky app are to the hub, are you running speed tests on a wifi device or over ethernet?</P> Fri, 22 Aug 2025 11:36:11 GMT https://helpforum.sky.com/t5/Broadband/Broadband-is-slow/m-p/5065898#M512266 GD1 2025-08-22T11:36:11Z https://helpforum.sky.com/t5/Broadband/Broadband-is-slow/m-p/5065923#M512277 <P>When I submitted my query I thought it was to the team at Sky and not the community. I will need to see if I can contact them directly.</P><P>&nbsp;</P><P>I am running the test from my computer, which is using the Wifi.</P><P>&nbsp;</P> Fri, 22 Aug 2025 12:05:24 GMT https://helpforum.sky.com/t5/Broadband/Broadband-is-slow/m-p/5065923#M512277 Heidi57 2025-08-22T12:05:24Z