WiFi issue - Glasgow

Judep1704 — Fri, 22 Aug 2025 10:22:36 GMT

We're having a problem with our WiFi - everything looks ok ( router showing all green lights ) but no WiFi - we're in Glasgow ( G42)

Re: WiFi issue - Glasgow

Daniel0210 — Fri, 22 Aug 2025 10:25:34 GMT

@Judep1704
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: WiFi issue - Glasgow

Judep1704 — Fri, 22 Aug 2025 10:35:23 GMT

Hi - thanks for this - have tried everything suggested so will need to call Sky .

topic WiFi issue - Glasgow in Broadband

WiFi issue - Glasgow

Re: WiFi issue - Glasgow

Re: WiFi issue - Glasgow