topic Booster 4 in Broadband

Booster 4

Toria31 — Fri, 22 Aug 2025 10:20:04 GMT

I have received a box and letter to retirn a booster 4 ( sky Broadband Hub ) by the 5/10/2025 . I have not canx my broadband ? I have had fibre installed by yourself which you recommended which plugs into the sky broadband Hub. I have not been given any new equipment with this so I am unsure as to why or what I should be returning.

kind regards

Re: Booster 4

TimmyBGood — Fri, 22 Aug 2025 11:45:01 GMT

@Toria31

If you previously had a booster on loan under the Broadband Boost subscription supplement but have now moved to a white Max Hub then it's no longer appropriate hardware.

Re: Booster 4

JimM1 — Fri, 22 Aug 2025 11:57:39 GMT

@Toria31 See the link below it will show you the Sky Broadband Booster picture!. Models are SE210 or the SE210a!

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Booster 4

Toria31 — Tue, 26 Aug 2025 09:40:13 GMT

I dont have any of the boosters in the image ?

I have had fibre put in and the box on the wall goes into another box which is the router . I have not has booster box dor over a year as this was returned when I had a sky engineer man round last time .

Re: Booster 4

JimM1 — Tue, 26 Aug 2025 09:46:57 GMT

@Toria31 Then sky have NO record of you returning the item, and they are now saying do it or pay the charge for keeping it!

Re: Booster 4

Toria31 — Tue, 26 Aug 2025 10:46:43 GMT

Can you please call me to sort this situation out as i dont own a booster box

Re: Booster 4

JimM1 — Tue, 26 Aug 2025 10:50:06 GMT

@Toria31 YOU NEED to call, the Forum is not SKY help!

About Sky Community | Sky Community

Re: Booster 4

Toria31 — Tue, 26 Aug 2025 10:56:39 GMT

I dont have a white hub box ? I still have the old back hub . Should I have been given a new box when they put in fibre ? I only was sent a new lead ?

Re: Booster 4

JimM1 — Tue, 26 Aug 2025 10:57:37 GMT

@Toria31 NO!

Re: Booster 4

Toria31 — Tue, 26 Aug 2025 11:41:37 GMT

Please ignore me I have dound the equipment you're on about. Thank you for your help .

this will be posted out to you today

Re: Booster 4

JimM1 — Tue, 26 Aug 2025 11:46:29 GMT

@Toria31 KEEP the postal receipt that you get from your postmaster FOR EVER, that is the proof you have sent it back, and include a copy off your request paper work, and take a photo off the unit label on the back for the serial number!