topic Re: No wifi in Broadband

No wifi

Don81 — Thu, 21 Aug 2025 22:39:07 GMT

I have done a connection test which is saying all is good yet all devices in the house have become disconnected and will not re connect?

Re: No wifi

Jan137 — Thu, 21 Aug 2025 23:56:13 GMT

The same for me in Penzance my hub has two red lights showing yet the sky service checker says everything is fine

Re: No wifi

Anonymous — Fri, 22 Aug 2025 00:01:54 GMT

Are you within cooling off period of contract?

Re: No wifi

Jan137 — Fri, 22 Aug 2025 00:16:08 GMT

No I've been with them for 25 years

Re: No wifi

caesarome — Fri, 22 Aug 2025 04:42:02 GMT

@Jan137

It could be overnight maintenance taking place.

@Don81

If a rebooted of the hub doesn't fix it then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.