topic Re: Change activation date/router delivery in Broadband

Change activation date/router delivery

BenjaminC94 — Sun, 15 Dec 2024 00:07:05 GMT

Hey, I just ordered broadband for my house (moving in Jan 10th) but the activation is 23rd Dec. The router will be delivered there as well but we aren't moving in until the date in Jan stated previously. Can Sky change it and potentially deliver the router to our current address as someone needs to be there! Thanks

Re: Change activation date/router delivery

GD1 — Sun, 15 Dec 2024 00:32:06 GMT

@BenjaminC94 You may be able to change installation date in your order tracking page in you Sky account or the MySky app.

Hubs are normally delivered to the installation address.

Re: Change activation date/router delivery

harry66 — Thu, 21 Aug 2025 16:30:31 GMT

Hi @BenjaminC94 and @GD1

Was this resolved?

I have an installation time booked for early September PM - but we wont at the new property prior to that date.

I would like the router delivered to my existing address.

I have checked the Orders section but cannot change the delivery address of the router.

Is there a way of adjusting this?

Thanks!

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