topic Re: No broadband in Broadband

No broadband

Allan+Worsley — Thu, 21 Aug 2025 16:05:31 GMT

The broadband router is showing two orange lights one for internet and one for voice. This has been like this since this morning

Re: No broadband

Mark39 — Thu, 21 Aug 2025 16:09:00 GMT

First try Sky's help here: https://www.sky.com/help/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-wifi/articles/broadband-diagnostic-start

Re: No broadband

Allan+Worsley — Mon, 25 Aug 2025 10:13:13 GMT

Hi thanks. Went through the process still not working had to get in contact with an operator we have a new router now. Still not convinced it's the cure, we will see 👍🏻

Re: No broadband

JimM1 — Mon, 25 Aug 2025 10:41:33 GMT

@Allan+Worsley Takes a couple off hours for sky to work out if area wide fault or just a single direct connection, very hard to determine as both look identical to the Sky Service checker software, but both links and information are attached below, Amber light NO connection trust the lights!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start