https://helpforum.sky.com/t5/Broadband/To-keep-cutting-off/m-p/5065225#M512057 <P>I am paying every month for what watch to for 5 mins to switches off I have had new hub new cables nothing changes</P> Thu, 21 Aug 2025 15:01:46 GMT John3691 2025-08-21T15:01:46Z https://helpforum.sky.com/t5/Broadband/To-keep-cutting-off/m-p/5065225#M512057 <P>I am paying every month for what watch to for 5 mins to switches off I have had new hub new cables nothing changes</P> Thu, 21 Aug 2025 15:01:46 GMT https://helpforum.sky.com/t5/Broadband/To-keep-cutting-off/m-p/5065225#M512057 John3691 2025-08-21T15:01:46Z https://helpforum.sky.com/t5/Broadband/To-keep-cutting-off/m-p/5065255#M512066 <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them to let them know that is still happening.</P> Thu, 21 Aug 2025 15:29:07 GMT https://helpforum.sky.com/t5/Broadband/To-keep-cutting-off/m-p/5065255#M512066 caesarome 2025-08-21T15:29:07Z https://helpforum.sky.com/t5/Broadband/To-keep-cutting-off/m-p/5065274#M512076 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458904">@John3691</a>&nbsp;Have you been on with sky and reported this all before, if so then you need to go down that route again!</P> Thu, 21 Aug 2025 15:49:08 GMT https://helpforum.sky.com/t5/Broadband/To-keep-cutting-off/m-p/5065274#M512076 JimM1 2025-08-21T15:49:08Z