Unable to call Sky

Skytry — Thu, 21 Aug 2025 14:44:42 GMT

Hi,

I received the following text: "Hi. Sorry but there's an issue with completing your Broadband and Talk order. To get up and running, just give us a call on [removed number to post message]."

I tried calling the number but it is unavailable. The same goes for other contact phone number I found speaking with the web assistant bot (not mentioned as couldnt post then). I am calling from aboard and added international minutes specifically to call, as I wasnt going anywhere dealing with the web assistant bot - I had hoped it would eventually connect me with a person. I assume there must an issue connecting to the phones from abroad then..

In "My Orders" there doesnt appear to be any issue with the order, so I am unsure what the text is referring to. Does anyone know whats up or can anyone from Sky give me a call, or reach out if there is an issue?

Thanks,

Michael

Re: Unable to call Sky

Daniel0210 — Thu, 21 Aug 2025 14:51:22 GMT

@Skytry

No one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have or have applied for.

You may struggle to call Sky from abroad.

These are the other current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶online help via this link
https://www.sky.com/help

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

topic Unable to call Sky in Broadband

Unable to call Sky

Re: Unable to call Sky