https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5064885#M511947 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458641">@Heidi28</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 21 Aug 2025 08:47:59 GMT caesarome 2025-08-21T08:47:59Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5064881#M511945 <P>I have turned the hub off and on to reboot and still have no WiFi despite the checks saying all is ok</P> Thu, 21 Aug 2025 08:44:09 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5064881#M511945 Heidi28 2025-08-21T08:44:09Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5064885#M511947 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458641">@Heidi28</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 21 Aug 2025 08:47:59 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5064885#M511947 caesarome 2025-08-21T08:47:59Z