Bro

Crismar1 — Wed, 04 Sep 2024 07:49:27 GMT

I connected the wifi and everything because I received a message that I could do it and the light stayed red

Re: Bro

Highlinder — Wed, 04 Sep 2024 08:02:03 GMT

@Crismar1 If today is your activation day it can take up to midnight for the data to flow. But if the router is just sticking on a red light might indicate that the router is faulty.

Re: Bro

Longot — Wed, 20 Aug 2025 12:39:20 GMT

No internet can you call me is urgent

Re: Bro

Daniel0210 — Wed, 20 Aug 2025 12:42:47 GMT

@Longot wrote:

No internet can you call me is urgent

@Longot

No. No one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are.

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

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