https://helpforum.sky.com/t5/Broadband/LOS-Light-upon-activation/m-p/5064191#M511739 <P><SPAN>I have a red light on the los on the open reach upon activation, And then no Internet light on the router - &nbsp;how do I fix this?</SPAN></P> Wed, 20 Aug 2025 11:22:58 GMT PaigeRhianne 2025-08-20T11:22:58Z https://helpforum.sky.com/t5/Broadband/LOS-Light-upon-activation/m-p/5064191#M511739 <P><SPAN>I have a red light on the los on the open reach upon activation, And then no Internet light on the router - &nbsp;how do I fix this?</SPAN></P> Wed, 20 Aug 2025 11:22:58 GMT https://helpforum.sky.com/t5/Broadband/LOS-Light-upon-activation/m-p/5064191#M511739 PaigeRhianne 2025-08-20T11:22:58Z https://helpforum.sky.com/t5/Broadband/LOS-Light-upon-activation/m-p/5064217#M511743 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458043">@PaigeRhianne</a>&nbsp;unless the fibre pigtail has become disconnected you can't fix it. It's down to Openreach as the ONT is not getting an optical signal. Call Sky and report the issue.</P> Wed, 20 Aug 2025 12:01:52 GMT https://helpforum.sky.com/t5/Broadband/LOS-Light-upon-activation/m-p/5064217#M511743 Chrisee 2025-08-20T12:01:52Z https://helpforum.sky.com/t5/Broadband/LOS-Light-upon-activation/m-p/5064292#M511763 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458043">@PaigeRhianne</a>&nbsp;Did you just have the Full Fibre install done today?</P> Wed, 20 Aug 2025 13:18:55 GMT https://helpforum.sky.com/t5/Broadband/LOS-Light-upon-activation/m-p/5064292#M511763 JimM1 2025-08-20T13:18:55Z