topic Re: Parcel not received from Royal Mail in Broadband

Parcel not received from Royal Mail

JP1962 — Wed, 20 Aug 2025 10:43:06 GMT

Royal Mail claim they have delivered the Sky package but the picture clearly shows this is not my house

the Openreach engineer is due Fri afternoon

please advise

Re: Parcel not received from Royal Mail

GD1 — Wed, 20 Aug 2025 10:56:50 GMT

@JP1962 You'll need to speak to Sky as we are customers here.

Re: Parcel not received from Royal Mail

Chrisee — Wed, 20 Aug 2025 10:57:12 GMT

@JP1962 you will need to call Sky and report the missed delivery. The engineer will be able to do the work without the hub but you wont be able to use tge service until Sky sends a replacement.