topic Re: Broadband in Broadband

Broadband

AB1209 — Tue, 19 Aug 2025 07:02:03 GMT

I have an orange light on my sky hub and none of my devices will connect to the internet

Re: Broadband

Chrisee — Tue, 19 Aug 2025 09:10:46 GMT

@AB1209 run the servicecchecker in the My Sky app over a mobike connection to see if it tells you Sky are already aware of a fault affecting your line. If they arent call them to report the issue.

Re: Broadband

caesarome — Tue, 19 Aug 2025 09:16:20 GMT

@AB1209

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.