topic Re: Broadband and ZScaler issues in Broadband

Broadband and ZScaler issues

Awobabob — Tue, 19 Aug 2025 06:50:30 GMT

Hi,

Posted this yesterday but it seems to have been taken down for some reason?

I'm having major issues with my work laptop at home, and I believe it is because I have ZScaler installed on my laptop.

I've seen a couple of other people reporting the same issue on here and it seems like MAP-T needs to be disabled by Sky's network team for my connection.

How do I go about this?

Re: Broadband and ZScaler issues

TimmyBGood — Tue, 19 Aug 2025 06:52:00 GMT

@Awobabob

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185

Re: Broadband and ZScaler issues

Awobabob — Tue, 19 Aug 2025 06:59:39 GMT

Thanks, I tried that form yesterday but it wouldn't work because it needed an email field which isn't present. It's no longer asking for that now and is working.

Thanks for the quick response!