topic Re: No connection in Broadband https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5062987#M511402 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4457076">@Kay-_</a>&nbsp;</P> <P>What lights are lit on the hub, are they are all green ?</P> <P>&nbsp;</P> <P>If not then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 19 Aug 2025 04:45:21 GMT caesarome 2025-08-19T04:45:21Z No connection https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5062985#M511401 Lost connection despite all checks stating there are no issues Tue, 19 Aug 2025 04:39:07 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5062985#M511401 Kay-_ 2025-08-19T04:39:07Z Re: No connection https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5062987#M511402 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4457076">@Kay-_</a>&nbsp;</P> <P>What lights are lit on the hub, are they are all green ?</P> <P>&nbsp;</P> <P>If not then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 19 Aug 2025 04:45:21 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5062987#M511402 caesarome 2025-08-19T04:45:21Z