topic Re: No connection. in Broadband

No connection.

ODwyer123 — Wed, 20 Aug 2025 09:18:14 GMT

Woken up, no Internet, so why does Sky say that all if fine with their system, is their system checker really a live checking tool, or just some [Removed] visual to make it look like someone elses issue?

Moderator notes: Removed foul langauge

Re: No connection.

Daniel0210 — Tue, 19 Aug 2025 04:30:58 GMT

@ODwyer123

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Re: No connection.

ODwyer123 — Tue, 19 Aug 2025 04:37:14 GMT

Hi @Daniel0210

I can appreciate that, however, if this is "essential maintenance" i would assume its planned and as such the Sky system should show/recognise it, not just return a response "everything is ok our end"

Re: No connection.

Daniel0210 — Tue, 19 Aug 2025 04:40:20 GMT

@ODwyer123

No. The systems don't necessarily reflect that based on many previous similar posts on here.

Re: No connection.

Lauren214 — Tue, 19 Aug 2025 05:02:24 GMT

Mine is the same , although says all is good when I check via the app? I've reset the hub and followed all instructions but still no connection

surely there would be a notification on the app if maintenance was in place ?