topic Re: No internet in Broadband https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5062902#M511353 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4456995">@Tree4</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 18 Aug 2025 21:31:01 GMT caesarome 2025-08-18T21:31:01Z No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5062898#M511350 <P>Pls help - moved address and brought sky glass/broadband with me but the hub is flashing green and when I try to look on my sky, it says broadband is not with sky? I dont understand as an engineer came first things this morning</P> Mon, 18 Aug 2025 21:25:27 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5062898#M511350 Tree4 2025-08-18T21:25:27Z Re: No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5062902#M511353 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4456995">@Tree4</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 18 Aug 2025 21:31:01 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5062902#M511353 caesarome 2025-08-18T21:31:01Z