topic No internet in Broadband

No internet

LeelaJ — Mon, 18 Aug 2025 20:42:59 GMT

Good evening , the black router isn't working , the only light that lights up is the power and WiFi, the internet light won't work therefore no internet

Re: No internet

caesarome — Mon, 18 Aug 2025 20:52:49 GMT

@LeelaJ

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet

LeelaJ — Mon, 18 Aug 2025 20:59:15 GMT

Thanks so much , it's still not working so I will

call them in the morning