topic Re: Wifi won't accept password in Broadband

Wifi won't accept password

Deborahjf — Mon, 18 Aug 2025 13:06:26 GMT

New customer and cannot add devices to wifi. Says check password. Have done. Have also reset to factory settings

Re: Wifi won't accept password

JimM1 — Mon, 18 Aug 2025 13:23:37 GMT

@Deborahjf Just be carefull when you enter the password to the devices, especially with o O 0, i 1 etc look very similar!

Re: Wifi won't accept password

Deborahjf — Mon, 18 Aug 2025 13:33:46 GMT

Retyped many times with others dictating so definitely not a typo

Re: Wifi won't accept password

JimM1 — Mon, 18 Aug 2025 13:38:39 GMT

@Deborahjf Have you managed to get ONE single device to connect on the wireless wi-fi password wise!

Password label is it on the back off the hub, underneath on the base off the hub, and you should also receive a card in the box with ALL the details, take a quick look whatever one you have matching each other!

Re: Wifi won't accept password

Deborahjf — Mon, 18 Aug 2025 15:29:00 GMT

Can't get any device to pair. Wifi is available but not with the password provided. Started everything up this morning as a new customer with a tv and broadband package. Everything working apart from trying to add phone or tablet.

Re: Wifi won't accept password

JimM1 — Mon, 18 Aug 2025 16:01:24 GMT

@Deborahjf Have a look at the two following links!.

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

Re: Wifi won't accept password

Deborahjf — Mon, 18 Aug 2025 17:09:55 GMT

Thanks but eventually had to spend an hour on the phone with them and it wasn't me I need a new hub,beingsent. Not a great start!