topic Re: Full Fibre Installation in Broadband

Full Fibre Installation

Kd104 — Wed, 02 Jul 2025 17:32:46 GMT

Not engineers I would assume. But for visual reference.

I am intending to buy 300mbps Full Fibre. I am currently on a copper wire network.

The external port would be fitted on the outside of our concrete brick garage attached to the property. This is a deadzone to the rest of the house and is on the left hand side.

Our current router is in the centre of the house. We use two extender discs with BT Complete Wifi to extend the connection upstairs, and in the room above the garage. [This is not an external building.]

How would Sky centralise the router if the box is installed in the garage?

Re: Full Fibre Installation

Chrisee — Wed, 02 Jul 2025 18:27:42 GMT

@Kd104 is your current copper line fed from a pole or undeground? The new fibre cable will copy that in most cases but does not necessarily terminate at the existing point and Openreach do try to meet customers requirments. They fit a grey plastic box on the external wall where the cable from the street is terminated. When the engineer commes to fit the ONT they should ask where you waant the hub which can be up to 20m from the service point box. This cable is normally run on an outside wall to the point where the ONT will be mounted, a hole is drilled and the cable run and terminated. The hub by default is roughly 1.5m from the ONT but there is nothing stopping you buying a loner ethernet cable yourself and putting the hub upmto 100m from the ONT.

The amount of work the engineers have time to do is limited and don't expect them to enter roof spaces or lift floors they simply dont do that. The install is controlled by Openreach but these days the engineer could be employed by Sky it just depends.

Re: Full Fibre Installation

Kd104 — Wed, 02 Jul 2025 19:07:15 GMT

It is underground, under our patterned driveway which we will not be digging up.

Re: Full Fibre Installation

JimM1 — Wed, 02 Jul 2025 19:27:32 GMT

@Kd104 For you to run the Ethernet from the ONT Position to where you want the hub to be, if you have the complete wi-fi then they only work with the BT Smarthub2 Router and nothing else, so you will have to replace both off these disk's and BT probably want the router and the two disk's back anyway! Wi-Fi of the Sky Max and upto 3 supplied pods as when required may be the way to go, but you also may just wish to look at your own Mesh system also as another way of doing so!

Re: Full Fibre Installation

TimmyBGood — Wed, 02 Jul 2025 20:52:43 GMT

@Kd104 wrote:

How would Sky centralise the router if the box is installed in the garage?

Realistically, that's not a priority for them.

Re: Full Fibre Installation

JimM1 — Wed, 02 Jul 2025 20:24:50 GMT

@Kd104 Is the current copper cable ducted to the garage or just buried to it if you know!

Re: Full Fibre Installation

Chrisee — Thu, 03 Jul 2025 07:23:35 GMT

@Kd104 you maybe lucky if the existing copper line is in a duct as in some cases they can use the same duct for the fibre line. However if the copper line is directly buried then a new duct has to be laid and you have an issue with your drive unless there is a dufferent route to the property. Enter the address in the following checker and post the full table and first three lines of the notes as that will tell you the anticipated method but remove tge reference to your address first Openreach Checker

Block paving drives can usually be made good according to the team who did my install but in the end we found a better access path.

Re: Full Fibre Installation

Kd104 — Sun, 06 Jul 2025 10:57:53 GMT

VDSL Range A (Clean)

65 45.5 12.9 8.2 40 Unavailable Available VDSL Range B (Impacted)

63.6 40 12.7 7.2 32.4 Unavailable Available G.fast Range A (Clean)

Sorry for the delay. Hope this is helpful.

Re: Full Fibre Installation

Kd104 — Sun, 06 Jul 2025 10:58:34 GMT

This is better.

Re: Full Fibre Installation

Eva20 — Mon, 18 Aug 2025 14:34:45 GMT

Hi,I ordered Sky Full Fibre broadband. Engineer arrived today and realised here isn't Ful Fibre. So still I have no WiFi and it's important for me. The installation takes weeks.

I don't find phone number to call Sky and ask a solution.

What can I do now to get solution?

Re: Full Fibre Installation

JimM1 — Mon, 18 Aug 2025 14:46:27 GMT

@Eva20 If this was all this morning the OR Engineer's report will not hit sky until sometime tomorrow, NO point in trying to follow up today, you are correct NO Fibre then can be anything time wise, and looking like weeks onward did the Engineer not say or hint anything to you!

Link below will help you with whatever method you decide is best for YOU to contact sky with!

https://www.sky.com/help/page/broadband-digital-hub

Re: Full Fibre Installation

Eva20 — Mon, 18 Aug 2025 15:08:57 GMT

Thank you

Sky isn't offers any solution. 😔😔😔

Re: Full Fibre Installation

JimM1 — Mon, 18 Aug 2025 15:16:41 GMT

@Eva20 They have, the solution is, you ordered a Full Fibre installation to your home, and that will be done if it take 3 weeks, or 6 months!

You will get a better update in a few day's ONCE the Engineer today get's the report back to sky! Just now they no nothing from today's visit! If you cannot wait then you will find the same problem no matter where you try to go!

Re: Full Fibre Installation

TimmyBGood — Mon, 18 Aug 2025 16:49:57 GMT

@Eva20 wrote:

Sky isn't offers any solution.

Sky doesn't do temporary connections in the event of installation being delayed.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.