https://helpforum.sky.com/t5/Broadband/Router-broken-Will-not-switch-on/m-p/5062235#M511165 <P>In the absence of any sensible help being available through the website (i.e being able to talk to a human being) I am posting here as the bot advised me to do.</P><P>&nbsp;</P><P>My router will not turn on. Does not light up. Does not turn on when i switch plug sockets, all sockets tested work fine with other plugs. Do not have a replacement power cable to test.</P><P>&nbsp;</P><P>So either router is broke or power cable is broke. Either way I need to speak to a person.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 18 Aug 2025 09:36:11 GMT Denethorwasrigh 2025-08-18T09:36:11Z https://helpforum.sky.com/t5/Broadband/Router-broken-Will-not-switch-on/m-p/5062235#M511165 <P>In the absence of any sensible help being available through the website (i.e being able to talk to a human being) I am posting here as the bot advised me to do.</P><P>&nbsp;</P><P>My router will not turn on. Does not light up. Does not turn on when i switch plug sockets, all sockets tested work fine with other plugs. Do not have a replacement power cable to test.</P><P>&nbsp;</P><P>So either router is broke or power cable is broke. Either way I need to speak to a person.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 18 Aug 2025 09:36:11 GMT https://helpforum.sky.com/t5/Broadband/Router-broken-Will-not-switch-on/m-p/5062235#M511165 Denethorwasrigh 2025-08-18T09:36:11Z https://helpforum.sky.com/t5/Broadband/Router-broken-Will-not-switch-on/m-p/5062301#M511183 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4456315">@Denethorwasrigh</a>&nbsp;call Sky and report the issue they will send you a replacemrnt. When calling do not accept the bots offers of help but remain online to speak to an agent.</P> Mon, 18 Aug 2025 11:12:26 GMT https://helpforum.sky.com/t5/Broadband/Router-broken-Will-not-switch-on/m-p/5062301#M511183 Chrisee 2025-08-18T11:12:26Z