Broadband issues

MamaCharlie86 — Sun, 17 Aug 2025 20:53:30 GMT

Our broadband has been terrible for the last couple of months. Over the last week several times it has cut out completely. The service is not good enough and my children have been unable to use online gaming or similar effectively.

Re: Broadband issues

Daniel0210 — Mon, 18 Aug 2025 04:22:34 GMT

@MamaCharlie86
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: Broadband issues

MamaCharlie86 — Thu, 21 Aug 2025 07:36:29 GMT

Thankyou for response. We did all of this. It turned out it was a problem with open reach outside of the property all sorted in a timely manner thankyou.

topic Broadband issues in Broadband

Broadband issues

Re: Broadband issues

Re: Broadband issues