topic Re: Wifi not connecting in Broadband

Wifi not connecting

atush — Sun, 17 Aug 2025 07:43:56 GMT

Hello,

out wifi has not been working aince yesterday. Broadbandh ia showing all the green lights but their is no connectivity we can't connect to any phone

Re: Wifi not connecting

caesarome — Sun, 17 Aug 2025 08:34:09 GMT

@atush

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi not connecting

atush — Sun, 17 Aug 2025 08:43:26 GMT

Not able to do that please give us a call

Re: Wifi not connecting

TimmyBGood — Sun, 17 Aug 2025 08:53:22 GMT

@atush

You aren't contacting Sky by posting here: no-one will call you.

Re: Wifi not connecting

JimM1 — Sun, 17 Aug 2025 08:53:45 GMT

@atush On the Forum when you post you are not talking direct to sky, customers like yourself, you want sky then YOU have to call them that's the only way!