topic Re: Connection WIFI in Broadband

Connection WIFI

Chloe231999 — Sun, 17 Aug 2025 07:49:46 GMT

WIFI drops connection every couple of hours resulting in no connection throughout the house. I'm paying for a connection that I cannot use as it doesn't work.

Re: Connection WIFI

JimM1 — Sun, 17 Aug 2025 08:06:40 GMT

@Chloe231999 What do you see when every connection is lost as you are reporting!

Re: Connection WIFI

Chloe231999 — Sun, 17 Aug 2025 08:08:42 GMT

All lights go red, no connection at all. Have reported to sky multiple times but they dont seem to do anything even after confirming that there is a connection issue.

Re: Connection WIFI

JimM1 — Sun, 17 Aug 2025 08:11:10 GMT

@Chloe231999 What hub do you have see the link below! And is it every light that turns red!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub