topic Re: Sky Max Hub in Broadband

Sky Max Hub

Oakwood442 — Sat, 16 Aug 2025 17:51:00 GMT

Sky Max Hub not showing in App and I am unable to add the Booster Pod, which is positioned very close to the Hub.

Seems to be a common issue.

Please can someone support

Re: Sky Max Hub

Chrisee — Sun, 17 Aug 2025 06:58:35 GMT

@Oakwood442 see here for the help information Sky provide https://www.sky.com/help/articles/set-up-hub-max-hub-do-you-have-internet-calls

Where Sky have provided the hub it should have been added to your account before dispatchto you if they have missed that step you need to call them to get that done which can take 48 hours. The pod has to be linked to the hub to operate so cannot work until the hub is added.

Re: Sky Max Hub

Oakwood442 — Sun, 17 Aug 2025 10:52:29 GMT

Rang Sky. Unable to help.

Can this be escalated?