topic Re: Wifi does not open the app, but mobile data does in Broadband https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060864#M510776 <P>Streaming app, Exxen.</P> Sat, 16 Aug 2025 11:37:43 GMT Ferit 2025-08-16T11:37:43Z Wifi does not open the app, but mobile data does https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5059911#M510533 <P><SPAN>On my smart TV, when I open the app, it gives the error “pipeline_error_network” and then closes.</SPAN></P><P><SPAN>However, if I switch to mobile data, the app works fine.</SPAN></P><P><SPAN>I checked my Sky Shield settings and disabled all blocks, but the problem not solved.</SPAN></P><P><SPAN>What could be causing this?</SPAN></P> Fri, 15 Aug 2025 09:57:37 GMT https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5059911#M510533 Ferit 2025-08-15T09:57:37Z Re: Wifi does not open the app, but mobile data does https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060716#M510727 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4454501">@Ferit</a>&nbsp;</P> <P>&nbsp;</P> <P>Which app is this?</P> Sat, 16 Aug 2025 08:17:42 GMT https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060716#M510727 TimmyBGood 2025-08-16T08:17:42Z Re: Wifi does not open the app, but mobile data does https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060864#M510776 <P>Streaming app, Exxen.</P> Sat, 16 Aug 2025 11:37:43 GMT https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060864#M510776 Ferit 2025-08-16T11:37:43Z Re: Wifi does not open the app, but mobile data does https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060876#M510781 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4454501">@Ferit</a>&nbsp;</P> <P>&nbsp;</P> <P>Possibly a rights issue: Sky Broadband blocks access to web resources where required to do so by a copywrite holder claim or court order.</P> Sat, 16 Aug 2025 11:53:37 GMT https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060876#M510781 TimmyBGood 2025-08-16T11:53:37Z Re: Wifi does not open the app, but mobile data does https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060881#M510782 <P>Do you know how can I resolve this? Would VPN work? Or changing the internet provider?</P> Sat, 16 Aug 2025 12:01:21 GMT https://helpforum.sky.com/t5/Broadband/Wifi-does-not-open-the-app-but-mobile-data-does/m-p/5060881#M510782 Ferit 2025-08-16T12:01:21Z