topic Useless internet connection in Broadband

Useless internet connection

PhilGst — Sat, 16 Aug 2025 09:46:06 GMT

My internet connection drops out every day between 10 and 11 am.

its not working now!

whatever the problem is please fix it as soon as possible, or I will be forced to return the router and get a different provider

Re: Useless internet connection

Daniel0210 — Sat, 16 Aug 2025 09:48:24 GMT

@PhilGst
You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

You perhaps need to investigate what else happens between those hours.

Otherwise, if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: Useless internet connection

PhilGst — Sat, 16 Aug 2025 09:53:34 GMT

Thanks for the reply.
It's amazing that you can type all that info in 2 mins.
This message was the first thing that popped up when I was trying to find a contact.

Anyway, tried all that just about every time the internet connection crashes.

Re: Useless internet connection

JimM1 — Sat, 16 Aug 2025 10:03:08 GMT

@PhilGst If you have tried it all, time to call sky and get them to take a look at what's going on!

Re: Useless internet connection

PhilGst — Sat, 16 Aug 2025 10:13:23 GMT

On the chat bot waiting for a response, but at least I have finally found a contact number as well

Re: Useless internet connection

JimM1 — Sat, 16 Aug 2025 10:16:13 GMT

@PhilGst You did well, they are trying even harder now to hide it away, chatty seems to be it now true multi tasking at it's best!