topic Re: No internet again in Broadband

No internet again

Sophie79 — Fri, 15 Aug 2025 16:27:30 GMT

This is the 4th time it's happened to me this week. The power and WiFi lights are both green, the voice light is orange and the internet light is off but my service checker is saying there is no issue!!

Re: No internet again

JimM1 — Fri, 15 Aug 2025 16:31:58 GMT

@Sophie79 And as the light indicates, there is a broadband connection issue with your line,hub,exchange, sky! so could be anything.

Service checker is not an instant tells you there is a problem, that takes a little time to show what is going on!

Re: No internet again

Arunpatel — Fri, 15 Aug 2025 16:51:17 GMT

No internet and broadband

Re: No internet again

Daniel0210 — Fri, 15 Aug 2025 17:08:41 GMT

@Arunpatel
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.