Sky Happy customer area Board and please no AI

Skymike61 — Thu, 14 Aug 2025 18:27:13 GMT

Dear Sky,

Whenever I look it's always about complaints but can we have a area on the website that Values your Staff. Put aside all the other noise latency levels and dopr out out times etc but on the whole your engineers are first class.

They are knowledgeable, polite and dedicated in providing the best customer service experience. Can we at least give them a pat on the back and say Job well done?

So please can we have a well done feedback button on the website. We need to protect the home grown talent and give them a thumbs up.

Please can we also keep the customer service where it is , It's so much better having a conversation and no AI which is driving everyone bonkers. It's not always about saving money but giving the customer that experience they want.

Re: Sky Happy customer area Board and please no AI

caesarome — Thu, 14 Aug 2025 18:33:26 GMT

@Skymike61

If you have a certain person you want to give thanks to then Sky has this where you can do this:

https://helpforum.sky.com/t5/Send-Thanks-to-Sky/idb-p/sendthanks

topic Sky Happy customer area Board and please no AI in Broadband

Sky Happy customer area Board and please no AI

Re: Sky Happy customer area Board and please no AI