Broadband issues

Neil208 — Thu, 14 Aug 2025 14:40:11 GMT

The broadband in our house is constantly dropping out . Really annoying I thought there may have been a local issue but the problem keeps on happening . I have run a test through your website which is showing everything as being ok but we keep having this issue. With the tv also being sky glass when this occurs we lose all of the tv also

Re: Broadband issues

Daniel0210 — Thu, 14 Aug 2025 15:00:53 GMT

@Neil208
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Broadband issues in Broadband

Broadband issues

Re: Broadband issues