topic Re: Business phone line not working after 10 weeks in Broadband

Business phone line not working after 10 weeks

Mickeyb2003 — Thu, 14 Aug 2025 13:24:38 GMT

We were advised by sky of end of life equipment and upgrade to digital.We gave the go ahead and was promised our old number that we have had for over 40 years would be reconnected the following day after upgrade.

it has now been 10 weeks and still no joy of getting our old number connected.

Despite lengthy phone calls,numerous emails and broken promises of phone call back to sort out nothing ever gets done ,

Sky dosnt realise the financial impact this has had to our small family owned business over the last 10 weeks and only just surviving at the moment....

This has cost us thousands of pounds and it is now a struggle to stay the least.

can someone somewhere point us in the right direction to take note and look into this instead .

thank you for reading .

Re: Business phone line not working after 10 weeks

daveNOS — Thu, 14 Aug 2025 13:29:01 GMT

@Mickeyb2003 Welcome to the forum, please be aware this forum is for domestic services and you are not contact customer service here, the forum is manned mainly by customers and as such we can't really assist with this issue other than saying you need to contact Sky business, their contact details can be found on their site here https://business.sky.com/s/

Re: Business phone line not working after 10 weeks

TimmyBGood — Thu, 14 Aug 2025 15:31:58 GMT

@Mickeyb2003 wrote:

it has now been 10 weeks and still no joy of getting our old number connected.

Just to clarify, do you have a functional digital phone line but a different number?

@Mickeyb2003 wrote:

We gave the go ahead and was promised our old number that we have had for over 40 years would be reconnected the following day after upgrade.

You should never have been told that retention of an existing number is absolutely guaranteed.

Re: Business phone line not working after 10 weeks

Mickeyb2003 — Thu, 14 Aug 2025 17:22:37 GMT

We were guaranteed the original number be saved and connected within 24 hours .we have a temp number .