Connection issues

Jordans95 — Thu, 14 Aug 2025 09:42:16 GMT

Hello,

our WiFi box keeps loosing connection, this been happening regularly over the last 2 weeks. This has happened before, we called up and they resolved the issue, but it has come up again, this isn't really acceptable as we pay our bill, we should have a connection, we never had issues in 6 years with virgin, this is now a repeat issue with you over the first 12 months

Re: Connection issues

caesarome — Thu, 14 Aug 2025 12:16:10 GMT

@Jordans95

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call again to report it to them.

topic Connection issues in Broadband

Connection issues

Re: Connection issues