topic WiFi issue in Broadband

WiFi issue

Alibobs5 — Wed, 13 Aug 2025 20:07:54 GMT

My WiFi keeps dropping over the last three weeks, daily multiple times a day all connected phones lose connection, intermittently I have to power off and power on the router then it works again... my sky app test says everything is fine but it's disrupting work and streaming

Re: WiFi issue

JimM1 — Wed, 13 Aug 2025 20:27:08 GMT

@Alibobs5 What does the hub show when the issue is there.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi issue

Alibobs5 — Wed, 13 Aug 2025 21:11:19 GMT

That's the thing it still shows three yellow lights so appears to be ok ??

Re: WiFi issue

JimM1 — Wed, 13 Aug 2025 21:14:38 GMT

@Alibobs5 If you have three yellow lights nothing is ok! NO such variable on the hubs!

Re: WiFi issue

Alibobs5 — Thu, 14 Aug 2025 05:46:23 GMT

The three yellow lights are in the router ?

Re: WiFi issue

JimM1 — Thu, 14 Aug 2025 07:12:48 GMT

@Alibobs5 Post 2 has the link! Not knowing which hub you have, and the 3 Amber lights is not one off the displayed options, then it may be worth doing a Factory Reset on the hub, but only if you have not made changes and if you have can restore the changes that where made!

Hold the rest button for at least 20 seconds while watching the front lights, once you see the power light change release the reset button, will take around 5 minutes to reboot and recover!