topic Re: Broadband not working in Broadband

Broadband not working

LT38 — Wed, 13 Aug 2025 16:40:45 GMT

My broadband hub is showing a green light, orange light and a green light therefore WiFi is not working but when I have ran diagnostics they're saying there is no problem when they clearly is

i have restarted the hub several times

Re: Broadband not working

JS39 — Wed, 13 Aug 2025 17:05:45 GMT

Me to. I think something is up

Re: Broadband not working

caesarome — Wed, 13 Aug 2025 18:31:28 GMT

@LT38 @JS39

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband not working

Michellek1 — Wed, 13 Aug 2025 19:52:44 GMT

Mine too keeps dropping looks like there's an issue