https://helpforum.sky.com/t5/Broadband/WIFI-connectivity-issue/m-p/5058767#M510210 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4453475">@Sadafbi</a>&nbsp;Look on your account settings at the product broadband shield and set it to off, if you have not done so already!</P> Wed, 13 Aug 2025 16:04:10 GMT JimM1 2025-08-13T16:04:10Z https://helpforum.sky.com/t5/Broadband/WIFI-connectivity-issue/m-p/5058760#M510206 <P>Hi, our household members are currently facing connectivity issues&nbsp;specially to&nbsp; to use whatsapp and instagram, rest all works fine. yesterday I had a problem using disney plus app but that is ressolved now. I tried switching off the broadband for 30 mins and turning it back on. this did not ressolve the issue.</P><P>&nbsp;</P><P>If we use our mobile data, whatsapp and instagram works fine, the app doesn't respond properly (Very slow) when connected to the wifi. We have been facing this issue for two days now.</P><P>&nbsp;</P><P>Regards,</P><P>Bi.</P> Wed, 13 Aug 2025 15:59:58 GMT https://helpforum.sky.com/t5/Broadband/WIFI-connectivity-issue/m-p/5058760#M510206 Sadafbi 2025-08-13T15:59:58Z https://helpforum.sky.com/t5/Broadband/WIFI-connectivity-issue/m-p/5058767#M510210 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4453475">@Sadafbi</a>&nbsp;Look on your account settings at the product broadband shield and set it to off, if you have not done so already!</P> Wed, 13 Aug 2025 16:04:10 GMT https://helpforum.sky.com/t5/Broadband/WIFI-connectivity-issue/m-p/5058767#M510210 JimM1 2025-08-13T16:04:10Z