topic Re: Is this a Scam Number? in Broadband

Is this a Scam Number?

John497 — Wed, 13 Aug 2025 12:59:50 GMT

Hello so my grandad just got a call to his mobile and we're not sure on his landline too from this lady who said she was from SKY.

She called from the number 0333 4439 830. And well she asked for our name, postcode, first line of adress and then our security question. We gave them to this lady and she got up our bills and such and said we're not on a contarct and would have to change our bill thing. Is this real or not??

I've been trying to find a number to call sky direcrtly but I can't find it.

Re: Is this a Scam Number?

Daniel0210 — Wed, 13 Aug 2025 13:16:57 GMT

@John497

On the 'who called me' website that number is associated with broadband scams.

Firstly you need to call Skyband change your telephone password and tell them what information you're given out.

call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Is this a Scam Number?

JimM1 — Wed, 13 Aug 2025 14:21:47 GMT

@John497 Although sky are actively calling customers, that is NOT the correct way for them to ask you all that information. Will find the help and link it for you! I did have a call 2nd one although was displayed as +44 800 but called sky to verify, and even when they called back 1 week later would STILL not give any details, they want me to buy, they better have some inclining off who i am! Also complained and registered on the feedback but that is about as much good as a chocolate teapot!

Protecting yourself from Fraud | Sky Help | Sky.com | Sky Help | Sky.com

Have you been called by 0800 761 3372? | Sky Help | Sky.com | Sky Help | Sky.com

Scam calls, emails, texts or online impersonation | Sky Help | Sky.com | Sky Help | Sky.com Check if was from us, more useless information as NOT listed!

Re: Is this a Scam Number?

John497 — Wed, 13 Aug 2025 13:24:00 GMT

What if I want to call from a differernt mobile network?

Re: Is this a Scam Number?

Daniel0210 — Wed, 13 Aug 2025 13:29:53 GMT

@John497

@Daniel0210 wrote:

@John497

call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

Re: Is this a Scam Number?

John497 — Wed, 13 Aug 2025 13:31:09 GMT

We can't call 105. As both of our mobiles are not with Sky

Re: Is this a Scam Number?

Daniel0210 — Wed, 13 Aug 2025 13:34:04 GMT

@John497

Please read the posts we are sending.

@Daniel0210 wrote:

@John497

call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

It is 150, not 105 and is free from your landline should you have a handset attached to it.

Re: Is this a Scam Number?

John497 — Wed, 13 Aug 2025 14:09:23 GMT

Okay I found the phone number we needed to call on the help section. We called them and the guy we spoke to said that it was them who called earilier and we spoke to the right people. But well just whished they sent like a letter or something before hand so we can figure out what we're doing.

Re: Is this a Scam Number?

John497 — Wed, 13 Aug 2025 14:11:27 GMT

Yeah apparently it was really them who called us. I'm just confused on it all really. Like no letter or anything before hand to like let us know that like "Hey you'll be getting a call about this from this number" or something

Re: Is this a Scam Number?

Daniel0210 — Wed, 13 Aug 2025 14:18:11 GMT

@John497

Sky have never send letters or emails in advance of calling. Letters take ages to arrive, if they arrive at all 🙄

With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

Re: Is this a Scam Number?

John497 — Wed, 13 Aug 2025 14:31:56 GMT

Alright. Thank you very much and where do we check what our Telephone Code thing is??

Re: Is this a Scam Number?

Daniel0210 — Wed, 13 Aug 2025 14:39:35 GMT

@John497

A telephone password is just that. It's a password that you're asked for in calls to and from Sky and other methods of contact to verify your identity. If you haven't already set one up call ask and when prompted for it say you've forgotten it. An agent can agree a password with you for the future. Keep a note of it.

Re: Is this a Scam Number?

John497 — Wed, 13 Aug 2025 14:43:43 GMT

Ah okay I see. So will need to call them

Re: Is this a Scam Number?

Scammedmaybe — Tue, 13 Jan 2026 18:30:05 GMT

I've just had this. Sky Agent are saying this is not Sky. They had a lot of information which only Sky would hold. I've made a complaint and reported it. Told me my copper would be cut off in Aug 26 and i had to take out a fibre deal now. Told them i wouldn't be doing that and ended the call as it sounded wrong.

Re: Is this a Scam Number?

TimmyBGood — Tue, 13 Jan 2026 21:30:20 GMT

@Scammedmaybe wrote:

Told me my copper would be cut off in Aug 26 and i had to take out a fibre deal now.

A tiny number of exchanges are being prepared for closure as test runs for a future which is still a long way off.

https://www.openreach.co.uk/cpportal/products/the-all-ip-programme/exchange-exit-programme

August 2026 is however (as far as I can tell) an entirely bogus date and therefore highly indicative of a scam, particularly as a cold-call rather than a letter.

Re: Is this a Scam Number?

apotex — Tue, 20 Jan 2026 17:00:36 GMT

I had exactly the same call from [removed] on 16 Jan 2026 claiming that my copper service would be cut off in August and that I needed to take action. It was from Sky as there was a very specific note in my account that Sky was aware of due to another ossue. This is simply hard selling without checking the facts/dates. I called Sky customer service on [removed] and they acknowledged it was Sky who had called but there is no action required by me. Openreach has no immeditre plan to provide Full Fibre in my street (I wish they had!). It's worthwhile raising a complaint on [removed] so that they stop this sort of nonsense.

Moderator Actions: Removed phone numbers and email

Re: Is this a Scam Number?

RobboOx — Wed, 21 Jan 2026 14:55:42 GMT

Just had a call from a genuine Sky number but it started with +44 which is odd to start with, aswell as it came through on my mobile which is not Sky. This woman (foreign) tried saying some stuff about fibre and faster speeds, to be honest I could not make her out clearly. I suspected a scam caller so called Sky myself after the call as it is concerning that they are mimicking a genuine Sky number. Apparently Sky will only call people on their landlines with Sky and he is going to report it thier fraud department. Thankfully I passed no personal details over but beware this does seem to be doing the rounds.

Re: Is this a Scam Number?

HI30 — Thu, 22 Jan 2026 15:23:30 GMT

Had one of these calls this morning.

The amount of information they had on me was frighting.

Address, bill payments going back a year & security question asnswer.

Not password right enough.

Almost had me because of the amount of infomation they had me!

Re: Is this a Scam Number?

RobboOx — Thu, 22 Jan 2026 15:43:23 GMT

Keep an eye on the number, if they call from a number which has a +44 that is a give away, this morning I had one on the landline from a very long odd number, I answered and it was a guy claiming to be from Sky technical support but he was very slow off the mark when I answered, a bit like he was reading from a script. This is on top of the call I had yesterday on my mobile which is not the Sky network like my landline.

I hung up on both occasions, next time I don't think I will be so polite.

Re: Is this a Scam Number?

JimM1 — Thu, 22 Jan 2026 15:53:07 GMT

@RobboOx You can string it along, give them all the WRONG information and all wrong ACCOUNT INFO then do the are you sure it's not working for you it's fine for me, scammers are hard, but as before many times a quick check with sky DID YOU call me should that be a very slow quick check hanging on the line, they have to do the due diligence and check with the counterparts which is generally the sky sales side!