topic Re: Broadband not detected in Broadband

Broadband not detected

Ruski82 — Wed, 13 Aug 2025 01:34:23 GMT

Hello

i have sky broadband however when I go onto the app it tells me that I don't and it doesn't detect my router

Re: Broadband not detected

jamesn123 — Wed, 13 Aug 2025 09:45:51 GMT

Hi @Ruski82

Are you using the correct Sky ID with the correctly linked account number?

Re: Broadband not detected

Ruski82 — Wed, 13 Aug 2025 10:41:23 GMT

Thankyou, I have now discovered my tv and broadband are both on different accounts but I have no idea the account ID for the wifi account 😂😂

Re: Broadband not detected

JimM1 — Wed, 13 Aug 2025 10:49:05 GMT

@Ruski82 It would have been e-mailed to you! No joy then you need to call sky CS and have them take a look at what you have and guide you through linking it all together!